Refund policy
This Return and Refund Policy applies to products purchased directly from an online store operated by SAMFCommerce LLC (“SAMFCommerce,” “we,” “us,” or “our”). Purchases made through a third-party marketplace, retailer, or other seller are governed by that seller’s return procedures unless applicable law requires otherwise.
1. Voluntary 30-Day Return Window
Subject to the exclusions and conditions below, you may request a return within 30 calendar days after the carrier records the order as delivered.
To qualify for a voluntary return:
(a) the return request must be submitted within 30 calendar days after delivery;
(b) the product must be unused, unopened, unaltered, and in the same condition in which it was received;
(c) all original seals, tamper-evident packaging, labels, accessories, instructions, inserts, and promotional items must remain intact;
(d) the product must be returned in its original packaging and in a condition suitable for resale;
(e) you must provide the order number and reasonable proof of purchase; and
(f) the product must not fall within a non-returnable category listed below.
After we approve a return request, the product must be handed to the return carrier within 14 calendar days unless we provide a different deadline in writing. Approval of a return request does not guarantee a refund. The returned product remains subject to inspection.
2. Non-Returnable Products
Except where a product is defective, damaged, incorrectly supplied, recalled, or otherwise covered by a non-waivable legal right, we do not accept returns of:
(a) dietary supplements, gummies, capsules, powders, foods, beverages, ingestible products, cosmetics, personal-care products, hygiene products, or other health-protection products after the safety seal or tamper-evident packaging has been opened, removed, damaged, or altered;
(b) products that have been used, consumed, washed, worn, altered, contaminated, improperly stored, or damaged after delivery;
(c) products missing original packaging, components, accessories, instructions, labels, or promotional items;
(d) personalized, customized, made-to-order, or perishable products;
(e) gift cards, promotional credits, or store credit;
(f) downloadable or digital products after access, download, or delivery has begun with the customer’s consent, to the extent permitted by law;
(g) products clearly identified as “final sale” before purchase; or
(h) free gifts or promotional items unless returned with the entire qualifying order, where required by the applicable promotion.
A customer’s personal preference regarding taste, scent, texture, color variation, packaging variation, or individual results is not, by itself, a product defect. This does not limit rights relating to products that are unsafe, mislabeled, materially different from their description, or otherwise nonconforming.
3. Bundles, Multi-Packs, Buy-One-Get-One Offers, and Free Gifts
Products sold as a bundle or multi-pack should ordinarily be returned as a complete set. If we permit a partial return, any order-level or bundle discount may be reallocated proportionally among the products retained and returned. The refund will not exceed the amount actually paid for the returned product after discount allocation.
If a promotion required a qualifying purchase to receive a free gift, the free gift must be returned unused and unopened with the qualifying purchase. Where permitted by law, the stated value or proportionally allocated value of an unreturned gift may be deducted from the refund.
4. Damaged, Defective, Incorrect, or Missing Products
Inspect your order promptly after delivery. If an item arrives damaged, defective, materially different from its description, incorrect, or incomplete, contact samfcommercellc@gmail.com as soon as reasonably possible. We ask that you contact us within 7 days when practical so that we can preserve carrier and fulfillment evidence, but this requested reporting period does not reduce any longer non-waivable legal right.
Please include:
(a) your order number;
(b) a description of the issue;
(c) clear photographs or video of the product, packaging, shipping label, and damage;
(d) the product name, lot or batch number, and expiration date when applicable; and
(e) confirmation of whether the shipping carton appeared damaged or tampered with.
Do not discard the product, packaging, shipping carton, or label until we advise you that they are no longer needed. Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, store credit, or another appropriate remedy. We may require the item to be returned using a prepaid label.
5. Product Safety and Adverse Events
If you believe a product caused a serious adverse reaction, stop using it and seek appropriate medical assistance. Contact us promptly at samfcommercellc@gmail.com with the subject line “Product Safety Report.” Include the product name, lot or batch number, expiration date, order number, a description of the event, and reliable contact information. We may request additional information reasonably needed to investigate the report or comply with product-safety reporting obligations.
6. Order Cancellations
You may request cancellation before an order enters processing or fulfillment. Cancellation is not guaranteed because orders may be transmitted to a warehouse, supplier, or fulfillment provider shortly after checkout.
If an order has already entered processing, been fulfilled, or been shipped, it generally cannot be canceled. After delivery, it may be returned only if it qualifies under this policy. A request to change an address, product, quantity, or variant is also not guaranteed after submission.
Subscription cancellation is governed by the Subscription and Automatic Renewal Policy. Canceling a subscription stops future renewals but does not automatically cancel an order that has already been processed.
7. How to Request a Return
Email samfcommercellc@gmail.com with:
(a) the subject line “Return Request – Order [your order number]”;
(b) your full name;
(c) the order number;
(d) the product you wish to return;
(e) the reason for the request; and
(f) photographs where the product is damaged, defective, incorrect, or incomplete.
If the return is approved, we will provide instructions and the authorized return address. Do not send products to the mailing and legal correspondence address shown in this policy unless we expressly instruct you to do so. Unauthorized returns, returns sent to an incorrect address, and cash-on-delivery returns may be refused or may cause substantial delay.
8. Return Shipping
For an eligible change-of-mind return, the customer is responsible for return shipping, insurance, customs charges, and any carrier fees unless we agree otherwise in writing or applicable law requires us to pay.
For a verified damaged, defective, incorrect, recalled, or nonconforming product, we will provide the remedy and return-shipping arrangement required by applicable law. Do not independently purchase expensive return shipping without our written approval if you expect reimbursement.
Use a trackable service and retain the receipt. Until the returned product is delivered to the authorized return location, the customer bears the risk of loss or damage to the extent permitted by law.
9. Inspection and Refunds
After the authorized return is received, we will inspect it and notify you whether the refund is approved. Refunds are issued only to the original payment method, except where that is impossible or applicable law requires another method. We do not issue refunds to unrelated cards, bank accounts, digital wallets, or third parties.
The refund amount may be reduced, to the extent permitted by law, for:
(a) missing components or promotional items;
(b) damage, use, contamination, alteration, or diminished value caused by handling beyond what is reasonably necessary to inspect the product;
(c) non-refundable upgraded or expedited shipping;
(d) actual return-to-sender, customs, carrier, or reshipment charges caused by an incorrect address, refusal, or failure to collect the parcel; or
(e) discounts that must be reallocated after a partial bundle or promotion return.
Original standard shipping charges are not refunded for voluntary change-of-mind returns unless applicable law requires otherwise. Duties, taxes, brokerage fees, and foreign-exchange differences are not refundable by us unless we collected them incorrectly or applicable law requires a refund.
We aim to process an approved refund within 10 business days after inspection. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed after we confirm approval, contact us.
10. Refused, Unclaimed, and Undeliverable Parcels
A parcel that is refused, unclaimed, abandoned, or returned because of an incomplete or incorrect address is not automatically treated as a timely return request. If the parcel is returned to an authorized facility in resalable condition, we may refund the eligible product amount after deducting actual outbound shipping, return shipping, customs, storage, handling, and carrier charges, to the extent permitted by law.
We may require payment of reshipment costs before sending an order again.
11. Exchanges
We do not guarantee direct exchanges. The fastest method is usually to return an eligible product and place a separate order. Replacement of a damaged, defective, incorrect, or recalled product is handled under Section 4.
12. Return Abuse and Fraud
We may refuse a voluntary return, close an account, limit future purchases, or take other lawful action where there is objective evidence of return fraud, repeated abuse, wardrobing, product substitution, tampering, false non-delivery claims, chargeback abuse, or other unlawful conduct. This section does not restrict legitimate statutory remedies or legitimate payment disputes.
13. Mandatory Consumer Rights
Nothing in this policy excludes, limits, or replaces a consumer right that cannot legally be waived.
United Kingdom. A UK consumer may have a statutory right to cancel most distance purchases within 14 days after delivery and then return the goods within the legally required period. Legal exceptions may apply, including to sealed goods that are not suitable for return for health-protection or hygiene reasons after unsealing. Where the statutory right applies, we will provide the refund, including any required basic outbound delivery charge, within the period required by law. The customer may remain responsible for direct return costs if this was disclosed before purchase.
Australia and New Zealand. Our voluntary return conditions do not exclude remedies for goods that fail mandatory consumer guarantees, including goods that are faulty, unsafe, not of acceptable quality, not as described, or not fit for a disclosed purpose.
Canada. Mandatory federal and provincial consumer rights remain unaffected.
Other jurisdictions. Any mandatory local cancellation, conformity, warranty, refund, or remedy right prevails over an inconsistent term in this policy.
Contact: samfcommercellc@gmail.com